Revised Notice
Workshop on Integrating Management Systems
13 -14 March 2009: Gurgaon

The first Management System Standard, ISO 9001 was published in 1987. Nobody could guess that one day ISO 9001 would become synonymous with quality certification the world over. The overwhelming success of the Quality Management Systems motivated the development of other Management System themes on Environment, Health and Safety of employees, Social Accountability, Information Security, Food Safety and others. Depending on the scope sectors and priorities, organizations adopted these management systems in different combinations and at different times.

One of the fallouts of the multiple systems is the multiplication of effort in developing, maintaining and complying to the requirements, and in case of external audits, demonstrating conformance. With organizations getting leaner, surely the burden to maintain a seemingly gargantuan collage of documents merits easing. Besides the co-adoption of systems should lead to benefits which are together more than the sum of their parts.

The Workshop on Integrating Management Systems is designed to provide a successful approach towards integrating existing/certified systems with an open format to cater to future additions.

Course Content
The programme covers management of stakeholders’ interests, processes, objectives, documents, risk management, internal audits and management reviews in an integrated environment through interactive sessions and hands on workshops. The Course contents are based on British Standard PAS 99, which is the only published Standard giving requirement for an Integrated Management Systems and ISO Guide 72 that provides vital inputs on the elements that are common for all management Systems. The programme is highly beneficial for individuals responsible for management systems in their organizations and for those who are deputizing for them.

Workshop objectives
· To critically address the stakeholder’s interest in an integrated environment.
· To unify common functions of different management systems.
· To enhance abilities of persons functioning as MRs in an integrated environment.
· To understand linkages for master control of an IMS.
· To discover ways of improving overall system integrity and accrued benefits.
· The workshop shall be conducted using lectures, group-work and case studies.

The Workshop will be conducted by Senior and experienced faculty from CII Institute of Quality and external faculty experienced in the implementation of IMS. Participants will be given a course completion certificate upon successful completion of the two-day training programme.

Since seats are limited, you are requested to forward your nominations at the earliest.

FACULTY
Mr Anupam Kaul is a Senior Counsellor with the Institute of Quality, CII. He is the former Head of National Institute of Training for Standardization (BIS) With 28 years of experience in Standards and Quality implementation schemes, he has been deeply involved in various conformity assessment practices both from assessment as well as training perspectives. He is among one of the first batch of trained auditors in India with extensive auditing experience spanning 15 years. He is the lead faculty at CII IQ for several programmes related to conformity assessment systems and also represents CII in the development of the related Standards including ISO Committees. In his previous assignment, he was responsible for implementation of related system standards for certification, inspection and laboratory operations.

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Venue Details:
Venue
Meeting room
Confederation of Indian Industry
Plot No. 249 – F, Udyog Vihar Phase IV
Sector 18, Gurgaon 122 015

Date:13 – 14 March, 2009
Time: The programme timings are 0900 hrs to 1730 hrs.

For more details please get in touch with:
Programme:
TARUN BHATIA,
Executive – IQ (Ph: 9899708372,
Email: [email protected]) & Coordinators

Confederation Of Indian Industry
CII – Institute of Quality
Plot No. 249 – F, Sector 18,
Udyog Vihar, Phase IV,
Gurgaon – 122015, Haryana
Tel: 0124 – 4014051 (D)
4014060-67 (Board) Ext 244
4309947 / 4014074
Fax: 0124 – 4014051
Mobile No. 91-9899708372
Email: [email protected]
Website: www.cii-iq.in
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Training Program on Achieving Warehouse Competitiveness
16 – 17 April 2009: Hotel Royal Orchid Central Park, Bangalore

In today’s competitive scenario, efficiency of Warehouses has become the significant factor in the supply chain execution strategy of any organization on its In bound as well as on its Out bound. It encompasses several processes like goods receipt, cross docking, yard management, bar coding, physical inventory management and distribution processes. Modern warehouses are profit centers rather than traditional storage spaces. More focus on increasing the efficiencies of warehouses are essential due to Warehousing costs contributing 25% to 30% of the total Supply chain costs, increase in number of Third party Logistics Service providers, better utilization of costly space, increased number of SKUs, more JIT requirements, more demanding customers etc., To integrate the Supply chain activities like procurement, distribution, transportation and storage the warehouses are designed, strategically positioned and used. In addition to traditional warehousing functions like picking, packing, cross docking, etc. modern present day warehouses support the supply chain with various value added services. Organizations are striving hard to improve their warehouse turn over and productivity by adaptation of Technology and various techniques.

To identify the various techniques and trends to handle effectively Warehousing and Inventory functions, CII Institute of Quality in cooperation with the CII –Institute of Logistics is organizing a Two day Training Program on Achieving Warehouse Competitiveness on 16 & 17 April 2009 at Bangalore

Learning Objectives:
The aim of this Generic training Module is to provide individuals with a deeper understanding of the breadth of problems likely to be encountered by modern warehouses and to offer practical approaches to their solution.

The module is designed to give participants an understanding of the key functions of Warehouse, appreciation of the key characteristics of Warehouse Management Systems, Warehouse activity profiling & zoning that can help in design of Warehouses, appreciation of the main cost and control parameters in Warehouse operations and Global Logistics.

Delivery Model:
Through Power Point Presentations, short Video Clips, Case studies and analysis.

Topics covered:
v SCM overview & Concepts
v Inventory Analysis ( EOQ, ABC, JIT & Kanban)
v Ware houses –Types & Functions and beyond storage
v Warehousing – Technology Considerations (RFID,WMS)
v Warehousing Optimization, Activity Profiling & Performance Analysis
v Transportation & types
v Logistics Components, Factors

Who can attend:
First line and Middle level managers from Supply Chain & Logistics function, Industrial Engineering, Material Management etc.,

Venue:
Royal Orchid Central Park
47/1 Manipal Centre,
Dickenson Road,
Bengaluru 560 042
Tel: +91 80 2558 4242

Registration and other details are available at GSIA office.
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Faculty Profile
Mr. Chandramouli – Senior Consultant, CII Institute of Logistics having over 25 years of experience in Supply Chain Function of Auto, Electronics and Textile Industry

Mr. Gurunathan, Counselor- CII Institute of Logistics having 15 years of experience in Manufacturing, PPC with exposure on ERP functional implementation.

Program Schedule
DAY 1
Registration: 9.00 AM to 9.30 AM

v Session 1 – SCM overview & Concepts – 9.30 – 10.45 AM

TEA: 10.45 – 11.00 AM

v Session 2 – Inventory Methods – 11.00 – 12.30 PM

LUNCH: 12.30 – 1.30 PM

v Session 3 –– Ware houses –Types & Functions -1.30 PM – 3.15 PM

TEA: 3.15 – 3.30 PM

v Session 4 – Case Study on Inventory Management – 3.30 PM – 5.00 PM

DAY 2
v Session 1 –- 9.00 – 10.45 AM.- Warehousing – Activity Profiling & Role of Technology

TEA: 10.45 – 11.00 AM

v Session 2 – Warehousing Performance Analysis – 11.00 – 12.30 PM

LUNCH: 12.30 – 1.30 PM

v Session 3 – Logistics Components, Factors – 1.30 – 3.15 PM

TEA : 3.15 -3.30 PM

v Session 4 – Strategies in Transportation – 3.30 – 5.00 PM

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Bharat Nagara, 2nd Stage | Magadi Main Road | Vishwaneedam Post | Bangalore – 560091
È:+ 91-98452 18056 | ‘: +91-80-2328 6085 / 7690 / 9391 | 7: +91-80-2328 0314 / 9388
*: [email protected] | Website: www.cii-iq.in

CII & Cavendish International Capital conference
24-25 June 2009 : Le Méridien Piccadilly Hotel,21 Piccadilly, London ,W1J 0BH

CII in participation with Cavendish have decided to facilitate this process, with a view to assist its member companies, in wake of the present economic crisis.

The International Capital Conference (ICC) 2009 in Central London on 24th – 25th June 2009. This conference would facilitate your (on a one to one basis) meetings with the leading Private equity companies, Venture Capital Firms, leading Investment banks and Advisory firms, from across the globe, thus giving you the opportunity to explore the best financing options available.

The ICC 2009 will deliver:
1.A two day strategic conference with eminent keynote speeches from the world’s leading financial services companies and authorities;
2.Opportunities for Raising Capital, Consolidation, Expansion at Competitive prices;
3.Opportunities to position your company as the partner of choice with London financial services firms and to meet with world’s leading Private equity companies, leading Banks and Advisory firms.

More details are available at GSIA office, Panaji.

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Sarita Nagpal
Deputy Director General
Confederation of Indian Industry (CII)
India Habitat Centre
4th Floor, Core 4A,Lodi Road,
New Delhi- 110003
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Workshop on Enhancing Productivity & Quality thru 3M & 5S
28 – 29 April 2009 : Gurgaon

In today’s competitive environment, it is necessary to achieve & sustain company-wide Productivity and Quality and improve competitiveness of an organization by having an effective and efficient work place. Also the need of the day is to have a productive workplace free of waste which is clean & tidy and a pleasure to work in. Organizations everywhere are still using these fundamental techniques with advanced tools to effect work place improvements which in turn are improving their bottom lines.

To address these issues, the CII Institute of Quality (IQ) is organizing a two-day programme on this subject on 28 – 29 April, 2009 at Gurgaon.

The 2-day Interactive Workshop on “ENHANCING PRODUCTIVITY AND QUALITY THRU 3M & 5S” will help the participants to understand the relevance of these techniques for their organizations, and contribute towards improving bottom line business performance by focusing on practical issues in the workplace/shop floor.

The programme would have a good mix of interesting learning in form of:

· Visuals in the course material & during the course presentation to facilitate easy understanding of the concepts.

· Cross learnings from participants by way of presentations on case studies

· Identifying wastes and improvement areas through Video Analysis.

Target Audience
· New Trainees, Shop floor supervisors, Engineers,
· New & established Organizations desiring to adopt these practices into day to day operations.

Course contents
The course would elaborate on the following:
· 3M
Muda – (Waste) – Detail the classical Seven Wastes in Production with examples.
Mura – (Unevenness) in Shop floor Operations.
Muri – (Strain) in Operations.
· 5S
Seiri – Sort
Seiton – Arrange
Seiso – Clean
Seiketsu – Standardize
Shitsuke – Self Discipline

· Roadmap Towards being a model 5S Organization
· Helpful implementation tips
· Charts, Check-Sheets, Red Tag preparation etc. would also be dealt with.

Registration and other details are available at GSIA office.

For more details please get in touch with:

Programme : AMITABH VYAS
Coordinator

Following are the Venue details of the programme:

Venue:
Meeting Room
Confederation of Indian Industry (CII)
Plot 249 – F, Udyog Vihar Phase IV
Sector 18
Gurgaon 122 015

Date :28 – 29 April, 2009
Time :The programme timings are 0900 hrs to 1730 hrs.

AMITABH VYAS
Deputy Director
Confederation Of Indian Industry
CII – Institute of Quality
Plot No. 249 – F, Sector 18,
Udyog Vihar, Phase IV,
Gurgaon – 122015, Haryana
Tel: 0124 – 4014051 / 4309947(D) / 4014060-67
Fax: 0124 – 4014051
Mobile No. 91-9873016260
Email: [email protected]
Website: www.cii-iq.in
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Workshop on Managing Talent Risks at Times of Economic Downturn:
ISO 10015+ for Strategic Alignment of Training Investment
27 March 2009: CII Gurgaon

CII National Committee on Skills, Human Resources & Industrial Relations in association with the Academy for Quality in Training and Education (AdeQuaTE®), Geneva is organising a one day Workshop on Managing Talent Risks at Times of Economic Downturn: ISO 10015+ for Strategic Alignment of Training Investment on 27 March 2009 at CII Gurgaon office, 249-F, Sector-18, Udyog Vihar, Phase – IV, Gurgaon – 122 015, Haryana.

This Workshop intends to achieve the following:
To sharpen the awareness of senior executives regarding the human capital risks in an economic downturn;
To equip senior executives with basic understanding and knowledge of the next generation HRD and high impact training system management tool;
To provide senior executives with information of the basic tenants of ISO 10015 Quality Standard and its application to corporate environment;
To present information on ways and means to achieve a certified ISO 10015+ system, a label indicating verified excellence of quality standards of in-service training systems;
To share corporate experience in using ISO 10015+ system in the country.
Learning Outcome and Benefits:

* Participants will gain information on the next generation HRD and high impact training management system.
* Participants will become familiar with ISO 10015 standards and ISO10015+ certification requirements.
* Participants will obtain information on how to assess their own HRD and training system.
* Participants will hear about the case of a renown company in the country using an ISO 10015+ system to manage its training
investment portfolio.
* Participants will understand the role requisites of a company’s executive who is responsible for the strategic orientation of his
company’s training system.
* Participants will be informed of the steps in acquiring ISO 10015+ certification and the building blocks in achieving this distinction.

The Workshop would be useful for:

Vice Presidents, Directors and Managers of HR, Training, Quality Systems, Organisation Development, Knowledge and Performance Management and Finance
Organisation leaders in charge of talent management
Organisation development (OD) and Organisation Effectiveness (OE) practitioners
HR professionals and generalists looking to expand their knowledge of HRD and quality assurance

Programme Instructor / Facilitator:

Dr Lichia Yiu, Registered Lead Auditor for ISO 10015+ (since2003)
Visiting Professor, Organisational Diagnosis & Perforamnce Management, National Taiwan University of Science & Technology
Dr Raymond Saner, Registered Lead Auditor for ISO 10015+ (since2003)
Swiss delegate to the ISO TC176, WG4 for ISO 10015 Professor, Organisation & International Management, Basle University

A copy of the brochure and reply Form is available at GSIA office.

The CII National Committee on Skills, Human Resources & Industrial Relations in association with the Academy for Quality in Training and Education (AdeQuaTE®), Geneva has organised the following workshops in India:

1) KPM & QUALITY MANAGEMENT SYSTEM (ISO 10015) held on 6-7 December 2007 at New Delhi

2) LEVERAGE HRD SYSTEM FOR TALENTS: ISO 10015+ as the next generation HRD Management held on 14 August 2008 at New Delhi

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Workshop on Customer Relationship Management
12-13 March 2009 : CII – Sohrabji Green Business Centre, Hyderabad

CII Institute of Quality is pleased to announce a two-day programme on “Customer Relationship Management” scheduled to be held on 12 – 13 March 2009 at the CII – Sohrabji Godrej Green Business Centre, Hyderabad

In today’s competitive scenario, it is extremely important for organizations to understand their customer segments and their needs. Proactive involvement with customers in order to discuss and address their needs, expectations and concerns is an absolute requirement. Products & services are designed and developed, produced and delivered; based on the needs and expectations of the current customers as well as non-customers. It is essential to effectively serve the customers through the value chain and enhance the relationship, to develop loyalty. This in turn would lead to enhanced business success.

Therefore, determining and meeting customers’ day-to-day contact requirements is of prime importance. Also, there has to be an efficient and effective methodology to handle feedback received from day to day contacts including complaints. Customers’ perceptions of the organization’s quality of services are based on what they encounter in their interaction with its people, products and services. It is also influenced by the feedback customers receive from others based on their interactions.

Organizations need to understand their current value delivery system and re-design their customer-facing business processes from the end customer’s point of view. Organizations need to continuously innovate in the ways they provide support to their customers. This would enhance customer loyalty.

Objective & Learning Outcomes.
Objective: To discuss all the issues pertaining to CRM and develop enhanced understanding as to how to address these, thorough real life examples, case studies and through the experiences sharing of the participants.

Learning: The importance of CRM and how to better manage it.
Coverage of workshop.

Determining and meeting customers day to day contact requirements. Handling feedback received from day to day contacts including complaints. Proactive involvement with customers, in order to discuss and address their needs, expectations and concerns. Following up on sales, servicing and other contacts in order to determine levels of satisfaction with products, services and with other customer sales and servicing processes. Seeking to maintain creativity and innovation in the customer sales and servicing relationship. Establishing partnerships with customers which add value to the supply chain. Using regular surveys, other forms of structured data gathering and data gathered during day to day customer contacts in order to determine and enhance customer relationship satisfaction levels. Advising customers on the responsible use of products.

Who should attend?
Managers at all levels, who have something to do with customers both at the operational and strategic levels, and whose organizations want to make a difference to their customers through enhanced relationship management.

Benefits to the participants.
Understanding as to how CRM helps increase revenues by enabling organizations to better manage communications across the value chain including sales, marketing, dealers, customers, and grow brand image and customer loyalty.

This program strives to discuss all these issues and try to develop enhanced understanding as to how address these, thorough real life examples, case studies and through the experiences sharing of the participants.

ACHIEVEMENT
On completion of this course, participants will receive a participation certificate .

Venue
CII-Sohrabji Godrej Green Business Centre
Survey No 64, Kothaguda post
Near Hi-tec City
Ranga Reddy District
Hyderabad-500032
Tel: 04023112971-73
Fax: 040 23112837
Email:[email protected]

Kindly take advantage of this programme and nominate colleagues from your organisation at the earliest.

Biodata of Rajanga Sivakumar
He has over 28 years total HP experience and retired in July 1999. He has worked in several positions in Marketing, Support and General Management. Last position General Manager for south and General Manager Quality in HP India. He was a member of the HP India Functional Management Team since inception for over 11 years.

He was part of the team that pioneered the formation of HP India and setting up of manufacturing headed by HP India founding President Suresh Rajpal in 1988/89.

He was involved as a part of the management team which supported and reviewed many process improvement teams in India.

Since 1999 he is perusing several independent assignments in the areas of Business Excellence. These include Leadership, Managing for Excellence, Business Planning, Customer Focus, Process Management, Process improvement, Six Sigma methodologies, Project Management, Surveys (Employees’ Satisfaction, Customer Satisfaction, Vendor Satisfaction, Leadership Assessment, 360 Degrees etc.), Communication, Team Work, Negotiation Skills etc.

He headed the team that spearheaded the preparation of the application for the CII Business Excellence Award in 1997. This is based on the EFQM Business Excellence Model. HP India was the first recipient of this prestigious award. HP India was also one of the HP sites to receive the HP President’s Quality Award in 1998.

He is a senior assessor under the CII-EXIM Business Excellence program in India, since 1997. He has had the opportunity to be part of the teams that assessed such organizations as ICIM (Fujitsu), TISCO, HINDALCO, AT&S (Nanjangud), Tata Liebert (Mumbai), BHEL (Tiruchi), JVSL, Titan, L&T (ECC), NDPL-Delhi, GCPL, Godrej Locks etc. He has been associated at different times with HP eGlobal, Trigyn Technologies, Tecnova India, BHEL-Tiruchi, BHEL-PSNR, BHEL-Haridwar, BHEL-PSSR, Vestas India etc. He was part of the CII team which did an assessment of the processes in Tata Motors early in 2006.

For Registration OR more details please contact GSIA offcie or on below numbers
Surabhi Shukla
CII Institute of Quality
9243073461
Email : [email protected]
Confederation of Indian Industry
Bharat Nagara, 2nd Stage, Magadi Main Road
Vishwaneedam Post
Bangalore – 560 091
Tel: 080 – 2328 6085 / 7690 / 9391
Fax: 080 – 2328 9388 / 2358 0314
www.cii-iq.

2nd INTERNATIONAL SEMINAR ON “PARADIGM SHIFT IN COMMUNICATION TO SUPPORT
BATTLEFIELD MANAGEMENT SYSTEMS”
14- 15 April 2009: Hotel Taj Palace, New Delhi

Confederation of Indian Industry in association with the Directorate General of Information Systems, Indian Army is pleased to announce the 2nd International Seminar “Paradigm Shift in Communication to support Battlefield Management Systems” on 14 – 15 April 2009 at Hotel Taj Palace, Sardar Patel Marg, New Delhi.

The army’s current decades-old tactical communications system served well to support yesterday’s command, control, and support services that relied totally on voice. But today’s and future soldier will critically depend on a much broader spectrum of information services: video, graphics data, imagery, collaborative planning tools, remote interactive battlefield operating systems, and distributed data bases.

The Indian Army has embarked upon an aggressive digitisation program, and is rapidly changing its doctrine and tactics. The digitization programme of Indian Army demands a many fold increase in communications capacity; as well as great advances in information security, mobility, efficiency and transparency. With the tremendous technological advances in communications, automation, and network management in recent years, a communications network responsive to the Army’s new information needs is competitively implementable.

Given this background the seminar is organised with the following key objectives:

Bring about awareness of current and future trends in tactical communication systems
Identify technologies which support the communication requirement of BMS
Identify communication services which keep all elements of battalion / regiment in situational awareness loop.
Provide dynamic network management system which can sustain the action of grouping / regrouping in tactical battle area
Maintain the integrity of BMS despite disparate levels of security classification of the users.

Participants at this Seminar will include senior officials from the Indian Army, senior officials representing the core area of information systems from the Ministry of Defence (MoD), Indian Air Force, Indian Navy, Defence Research & Development Organisation etc. besides representatives from industry.

Members are encouraged to participate at this International Seminar. Members are also invited to exhibit their technology / product solutions by taking exhibition space. A ‘Reply Form’ along with registration fee and other details are also enclosed for your information and use. Members interested in presenting technical papers at this Seminar are requested to make an online requisition at www.ciidefence.com/events.

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CII Western Region Annual Meeting 2009
“Managing Growth In A Downturn” Friday, 6 March 2009.
The Taj Mahal Palace & Tower, Mumbai.

CII Western Region invites you to the Annual Regional Meeting of CII (WR) on 6 March 2009 at The Taj Mahal Palace & Tower, Mumbai.

The theme of CII Western Region Annual Regional Meeting this year focuses on “Managing Growth in a Downturn”. The global economic outlook has deteriorated sharply over the last four months. In its World Economic Outlook, the International Monetary Fund (IMF) has revised its forecast for global growth downwards to 2.2 per cent for 2009. Several countries, notably the United States, the UK, the euro area and Japan are all officially in recession. On the other hand, India is yet well placed to weather the economic storm with relatively low public debt, modest dependence on export markets compared to other emerging economies, insignificant exposure to sub-prime problems and cushioning provided by Agriculture and Services. Despite the situation being sanguine for India, there is a crisis of confidence within our economic system. Therefore, India is poised to manage growth in this meltdown with its strong fundamentals.

Eminent leaders will share their thoughts with us on theme.
Details as follows:
Date & Time: Friday, 6 March 2009
0930 – 1030 hrs : Business Session ( For Members Onlv )
1030 -1330 hrs : Public Session on “Managing Growth in a Downturn”
Venue: Crystal Central, The Taj Mahal Palace & Tower, Colaba, Mumbai

Reply form is available at GSIA office.
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REVERSE BUYERS SELLER MEET (RBSM) 2009
(INDO-LAC, INDO-US/CANADA, INDO-EUROPE)
at Sovereign 1, Hotel Le Meridien
Windsor Place, Janpath, New Delhi
on
23rd February 2009 & at other places as per details and schedule given below

FISME is organising the following event;

EEPC INDIA (formerly known as Engineering Export Promotion Council) has invited buyers from Latin America, USA and Canada, Europe, ASEAN, Gulf, CIS and Africa and is organizing Reverse Buyers Seller Meet (RBSM) 2009 from 23rd to 27th February, 2009 in different parts of India viz., Delhi, Chennai, Mumbai, Ahmedabad, Kolkata and Bangalore. The details and schedule of the Reverse Buyers Seller Meet (RBSM) is as under :

23.02.2009 Delhi INDO-LAC, INDO-US/CANADA, INDO-EUROPE
25.02.2009 Chennai INDO-ASEAN, INDO-EUROPE, INDO-US/CANADA
25.02.2009 Mumbai INDO-GULF, INDO-CIS, INDO-AFRICA
26.02.2009 Ahmedabad INDO-LAC
27.02.2009 Kolkata INDO-AFRICA, INDO-ASEAN
27.02.2009 Bangalore INDO-CIS, INDO-GULF

Product profile of buyers indicating their respective countries are available at GSIA office.

The participation charges are as follows :

1. For three meetings (at one city) Rs. 10,000/-

2. For two meetings (at one city) Rs. 8,000/-

3. For one meeting (at one city) Rs. 6,000/-

4. For unlimited meetings (at different locations) Rs. 20,000/-.

In this regard, it may be noted that a particular participant with prior notice, opt for having meeting at any of the cities mentioned above.

Payment options and Instructions:
The payment will be received by Cash/Cheque and /Demand Draft. The Cheque/Demand Draft should be drawn in favour of EEPC INDIA. The payment will be received by EEPC India directly at the address given here below (either in person or by post).

EEPC INDIA
(Formerly : Engineering Export Promotion Council)
4-A,Vandhna Building, 4th Floor,
11, Tolstoy Marg,
New Delhi – 110001

Further, for any information/clarification, please contact
Mukesh Kalra
Joint Secretary (International Trade)
Federation of Indian Micro and Small &
Medium Enterprises (FISME)
B – 4/161 Safdarjung Enclave,
New Delhi – 110029
INDIA
Telephone: +91 – 11 – 26187948
Telephone: +91 – 11 – 26712064
Telephone: +91 – 11 – 46023157
Telephone: +91 – 11 – 46018592
Fax: +91 – 11 – 26109470
E-mail: [email protected]
Website: www.fisme.org.in
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