Workshop on Business Process Management: 3 – 4 December 2008: New Delhi
In today’s globally competitive world Business Process Management has become a necessary tool to improve competitiveness of an organization. Process mapping is a proven analytical and communication tool intended to help organizations improve their existing processes or to implement a new process-driven structure in order to re-engineer their business processes. Organizations worldwide are using the technique to improve their bottom lines.
The 2-day Workshop on “Business Process Management” will help the participants to understand the relevance of the technique for their organizations, and significantly improve bottom line business performance by focusing on processes at different levels in order to satisfy and generate increasing value for customers and other stakeholders.
To address all these issues, the CII Institute of Quality (IQ) is organizing a two-day Programme on this subject on 3 – 4 December 2008 at New Delhi.
Course contents: The course would include, among other relevant inputs
Process Management
Relevance & Importance of Process Management for Sustained Competitiveness
Process Management and Business Excellence
Process Management and Quality Management System
Process Management and Daily Work Management
Process Management and Benchmarking
Process Mapping Fundamentals & Methodologies
Implementing Process Management to maximize Competitive Advantage
For Whom :
The target audience who can benefit from this programme include senior management people from different disciplines such as Business Excellence, Strategic Planning, Marketing, Business Development, Line Function, Business Unit, SBU’s etc
The participants will be given a course completion certificate by CII Institute of Quality upon successful completion of the two-day training programme.
The registration details and the Reply Form are available at GSIA office for reference and use.
Faculty Profile
Mr. Sanjib K Dutta is a Mechanical Engineer from Jadavpur University and Post Graduated in Business Management from Indian Institute of Management Calcutta. He is graduated in Operational Research from Operational Research Society of India.
Mr. Dutta is a Registered Lead Auditor for ISO 9001: 2000 and an Assessor for CII EXIM Business Excellence Award. He obtained professional training in the areas Total Quality Control from JUSE, Japan, Assessor Training for Business Excellence from EFQM, Daily Work Management, Business Planning from AOTS, Japan, and Assessor Training for QS 9000 from AIAG, USA.
Mr. Dutta started his career in Hindustan Motors and worked in different disciplines like Marketing, Quality and MIS for around 7 years. He headed the quality function of IFB Industries Limited for 2 years.
Currently is a Principal Counsellor in CII Institute of Quality at Bangalore and operating from Eastern Region. His present responsibilities include Training and Consultancy in the areas of Business Excellence, Strategic Quality Management, New Product Development, Quality Management System and Tools and Techniques (e.g. SPC, DOE).
Mr. Dutta has published/ presented various papers in National / International journals and conferences.
========================================================
For further clarifications please contact:
AMITABH VYAS
Confederation Of Indian Industry
CII – Institute of Quality
Plot No. 249 – F, Sector 18,
Udyog Vihar, Phase IV,
Gurgaon – 122015, Haryana
Tel: 0124 – 4014051 / 4309947(D) / 4014060-67
Fax: 0124 – 4014051
Mobile No. 91-9873016260
Email: [email protected] / [email protected]
Website: www.cii-iq.in
———————————————————————————–